How do I make a claim?

If you have purchased travel insurance with a policy number starting TID/AXA or ET/AXA then please use the information below to make a claim.

AXA Insurance UK PLC has appointed Claims Settlement Agency to handle all claims relating to polices purchased through Essential Travel Limited the specialist travel insurance intermediary.

Claims Settlement Agency (CSA) has been handling claims for over 10 years and is one of the market leaders for claims and customer service management.

In the event that you require to make a claim on your travel insurance policy please contact CSA on the details below:

AXA Claims
308 -314 London Road
Hadleigh
Benfleet
Essex SS7 2DD

Telephone:-+44 (0) 844 826 2674
Fax: - +44 (0) 8700 662 715

When contacting the claims company please ensure you have all your documentation ready and your policy number that will start with TID/AXA or ET/AXA.

Travel Insurance FAQ’s

• Request a postal copy of your insurance policy?
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