About Travel Insurance Discounts
Travel Insurance Discounts is a trading name of Essential Travel Limited a specialist travel insurance intermediary.
Essential Travel Limited are Authorised and Regulated by the Financial Services Authority Number 300175
Essential Travel Ltd. Registered in England and Wales, Registered No. 4331342 Registered Office, 21, Ganton Street, London, W1F 9BN
Arranging your travel insurance is quick and easy, whether it's Worldwide holiday insurance or Europe winter sports travel insurance. Our website has been carefully designed to make the booking process simple and quick to provide you with the information you need to buy the right policy. We insure up to the age of 65 years.
Customer Services
If you need any further assistance at any stage of the booking process you can contact our customer services team on 0845 803 5434 or see our frequently asked questions section.
Making a Booking
It is possible to book a policy online in 4 easy steps. You can even book if you are travelling today. Your policy will be confirmed online and an email confirmation with details of your policy will be sent on completion. If you are not happy with your policy, we will give you a full refund within 14 days of receipt of the policy as long as the start date has not been reached.
Travel Insurance Product
This travel insurance is Underwritten by AXA Insurance UK plc who are Authorised and Regulated by the Financial Services Authority.
THE FINANCIAL SERVICES COMPENSATION SCHEME (FSCS)
AXA Insurance UK plc are covered by the FSCS. This means that you may be entitled to compensation from the Scheme if we are unable to meet our financial obligations. Full details are available from the FSCS.
MAKING A CLAIM
If you have purchased travel insurance with a policy number starting ET/TID or ET/AXA then please use the information below to make a claim.
AXA Insurance UK PLC has appointed AXA to handle all claims relating to polices purchased through Essential Travel Limited the specialist travel insurance intermediary.
AXA Claims has been handling claims for over 10 years and is one of the market leaders for claims and customer service management.
In the event that you require to make a claim on your travel insurance policy please contact AXA on the details below:
AXA Claims
308-314 London Road
Hadleigh
Benfleet
Essex SS7 2DD
Telephone: +44 (0) 844 826 2674
Fax: +44 (0) 8700 662 715
When contacting the claims company please ensure you have all your documentation ready and your policy number that will start with TID/AXA or ET/AXA.
YOUR RIGHT TO COMPLAIN -
Whilst every effort is made to maintain the highest service standards, should there be an occasion when the service you receive falls below the standard you expect, please contact:-
The Intermediary or Company that sold you this insurance if it is about their service. If you are then dissatisfied with the way your complaint has been handled, please contact:
AXA Insurance UK plc. Registered in England No 78950.
Registered office:
5 Old Broad Street
London
EC2N 1AD
Any complaint you may have regarding the insurance under your Policy, or the way a claim has been dealt with, please follow the Complaints Procedure detailed in the Policy Wording.
If after following the full complaints procedure detailed in the policy wording you are still dissatisfied, you have the right to refer your complaint to:
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
Customer Services
If you need any further assistance at any stage of the booking process you can contact our customer services team on 0845 803 5434 or see our frequently asked questions section.
Our call centre opening hours are:
Monday 9am to 5.30pm
Tuesday 9am to 5.30pm
Wednesday 9am to 5.30pm
Thursday 9am to 5.30pm
Friday 9am to 5.30pm
Cancellation of Holiday Insurance
When making a holiday insurance booking with Travel Insurance Discounts and upon receipt of your policy via email, there is a 14 day cooling off period in which you can cancel your booking and receive a full refund except any credit card charges where applicable.
All calls made on our telephone numbers are charged at National Call Rate
We endeavour to respond to all complaints within five working days.
Check out our Travel News section for a full archive of news articles.
